General Hosting Questions

1. What is VPS hosting?
VPS hosting provides a dedicated virtual environment on a physical server, offering better performance, control, and flexibility when compared to shared hosting.

2. Why choose Brello Cloud for hosting?
We are a local New England provider offering low-latency, affordable, and reliable VPS solutions with excellent customer support.

Technical Information

3. Can I customize my VPS environment?
Yes, you will have full root access and can install any custom software, configure server settings, and manage your resources as you wish.

4. What operating systems do you support?
We support multiple Linux distributions (e.g., Ubuntu, Rocky Linux), as well as ready-to-use application images.

5. What is the uptime guarantee?
We offer a 99.9% uptime guarantee, ensuring your server is online and accessible around the clock.

Performance & Security

6. How does being local benefit my server's performance?
For users in New England, our servers provide low-latency connections, resulting in faster load times and better performance. We offer sub-15ms latency to NH, ME, MA, CT, RI and NY.*

7. Is my data secure?
Yes, we implement robust security protocols, including regular backups, firewalls, and DDoS protection to keep your data safe.

Game Servers & Special Use

8. Can I host a game server with Brello Cloud?
Absolutely! Our VPS solutions are optimized for hosting game servers with low latency for local players in the New England area.

9. Are there any limits on the types of applications I can run?
You can host various applications, including websites, game servers, e-commerce platforms, and more, as long as they comply with our terms of service.

Billing & Support

10. What payment options do you offer?
We offer flexible payment options including monthly and annual plans, and accept major credit cards and PayPal.

11. What kind of customer support can I expect?
Our support team is available to help you with any technical issues or questions via our support portal.

*Ping times may vary based on a multitude of factors, including, but not limited to, your ISP, time of day, network load, etc.